General Information

Appointment Reminders & No-Show: Germain Dermatology gives a courtesy reminder call or text for appointments. It is the responsibility of the patient to show for all appointments scheduled. Missed appointments will incur a $50 fee.

Missed Cosmetic Appointments

Our office requires a 48-hour notice for all cosmetic appointment cancellations. There is a $50 fee for a no show or cancellation less than 48 hours in advance.

Missed Medical Dermatology Appointments

Our office requires a 24-hour notice for all medical appointment cancellations. If a patient no shows or fails to notify us within 24 hours of the reserved appointment the fee is $50.

Saturday Appointments

Because these appointments are rare and book quickly time and space is limited. Our office requires a 72-hour notice FOR ALL Saturday appointment cancellations. There is a $50 fee for a no show or cancellation less than 72 hours in advance

Information Updates:With the Patient Portal, you have access to your account. If any of your information changes at any time, please log into the portal and update your information for us to avoid delays in billing, statements and communications.

Prescriptions & Renewals:Please utilize the Patient Portal for all Prescription questions and refill requests. Simply send us a message with your requests and our Triage staff will work on your request appropriately. You may also text us securely at 843-865-2999 to submit your request.

Insurance & Billing Questions:As a courtesy to our patients, we file to most insurance companies. This does not imply in-network coverage or benefits. If you have questions regarding your statements or billing, please reach out to our Insurance & Billing Department at 843-881-4440, and select option 7. If you need to speak with someone immediately, please select option 0 and ask to speak to Insurance & Billing.

Patient Portal:We utilize our Patient Portal for you to update your information and medical history, and upload a copy of your photo ID and insurance cards prior to your visit. Completing this before your appointment will ensure a smooth and easy Contactless Check-In process in our office.

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If you need help with troubleshooting your registration, you may email us here.

OTHER FORMS & INFORMATION

Below you will find other important forms.

You, the patient, are the focus at Germain Dermatology.

Germain Dermatology

Have questions about any of these patient resources? Charleston's Germain Dermatology team has answers. Call (843) 881–4440 or schedule a consultation online.